Key Accounts Management Executive - Courier plays a crucial role in developing and nurturing relationships with key clients to drive business growth. They are also known as Key Account assistant managers or Key Consignor Executives.
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The individual would perform handling, sorting, bagging, pickup and delivery of couriers, collection of payment and reporting of daily activities.
The individual is responsible for resolving customer queries by co-ordinating with various departments , feeding data into Enterprise Resource Planning (ERP) and analysing them to generate reports. She/he will also undertake retail and institutional sales for courier and provide support for custom clearances for shipments.
The individual is responsible for managing the operations and business decisions with respect to the branch/area, covering service centre operations, last mile, customer service excellence, coordinating with vendors, contractors, business development and performance review.
The individual is responsible for supervising courier centre/hub activities such as courier handling, sorting, bagging, delivery and cash collection. The individual would manage the workforce and equipment deployed and resolve issues to ensure effective and smooth operations.
